Cancellation Policy
Hodec (hodec.co.uk)

Last Updated: 01 March 2025

At Hodec, we understand that sometimes orders need to be canceled. Our cancellation policy ensures a smooth process for our customers.

1. Order Cancellation Eligibility

1.1 Orders can be canceled within 24 hours of placement, provided they have not been processed or shipped.
1.2 Once an order has been dispatched, it cannot be canceled, but it may be eligible for return as per our Return Policy.

2. How to Request a Cancellation

2.1 To cancel an order, contact our customer support team at info@hodec.co.uk with your order details.
2.2 If your order is eligible for cancellation, we will confirm the cancellation and process the refund if applicable.

3. Refund for Canceled Orders

3.1 If a cancellation is approved before processing, you will receive a full refund.
3.2 Refunds will be processed within 7-10 business days to your original payment method.
3.3 If the order has already been processed, standard return and refund policies will apply.

4. Changes or Modifications to Orders

4.1 If you need to modify an order (change address, item, or quantity), please contact us within 24 hours of placing the order.
4.2 Changes are subject to availability and order processing status.

5. Cancellation by Hodec

5.1 We reserve the right to cancel orders under the following conditions:

• If the item is out of stock.
• If there are pricing or product description errors.
• If fraudulent activity is suspected.

In such cases, a full refund will be issued.

6. Changes to This Policy

Hodec reserves the right to modify this cancellation policy at any time. Updates will be posted on our website.

7. Contact Us

For cancellation-related inquiries, reach out to us:

📧 Email: info@hodec.co.uk
🌐 Website: https://hodec.co.uk