Refund Policy
Hodec (hodec.co.uk)

Last Updated: 01 March 2025

At Hodec, we aim to ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a refund policy under the terms outlined below.

1. Eligibility for Refund

To be eligible for a refund:

• The item must be unused and in its original packaging.
• The request must be made within 3 days of receiving the product.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Refundable Items

Certain items are non-refundable, including:

• Perishable goods (e.g., food items, cosmetics, personal care products).
• Custom or personalized items.
• Gift cards and downloadable digital products.
• Items purchased on clearance or final sale.

3. Refund Process

To request a refund:

1. Contact our support team at info@hodec.co.uk with your order details.
2. We will review your request and provide further instructions.
3. If approved, refunds will be processed within 7-10 business days to your original payment method.

4. Late or Missing Refunds

If you haven’t received a refund within the expected time:

• Check your bank or payment provider for processing times.
• Contact your bank or payment provider as some transactions may take longer.
• If you still need assistance, contact us at info@hodec.co.uk.

5. Changes to This Policy

Hodec reserves the right to modify this refund policy at any time. Updates will be posted on our website.

6. Contact Us

For any refund-related inquiries, contact us at:

📧 Email: info@hodec.co.uk
🌐 Website: https://hodec.co.uk