Return Policy
Hodec (hodec.co.uk)

Last Updated: 01 March 2025

At Hodec, we want you to be satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions.

1. Eligibility for Returns

To qualify for a return:

• The item must be unused, unworn, and in its original packaging.
• The return request must be initiated within 14 days of receiving the product.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

Some items cannot be returned, including:

• Perishable goods (e.g., food items, cosmetics, personal care products).
• Custom or personalized items.
• Gift cards and downloadable digital products.
• Clearance or final sale items.

3. How to Initiate a Return

To start a return:

1. Email us at info@hodec.co.uk with your order details and reason for return.
2. We will provide instructions on how and where to return the item.
3. The customer is responsible for return shipping costs unless the item was received damaged or incorrect.

4. Processing Returns & Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your return.
• If approved, a refund will be processed within 7-10 business days to your original payment method.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us immediately at info@hodec.co.uk with photos of the item.
• We will arrange for a replacement or issue a full refund.

6. Changes to This Policy

Hodec reserves the right to modify this return policy at any time. Updates will be posted on our website.

7. Contact Us

For return-related inquiries, reach out to us:

📧 Email: info@hodec.co.uk
🌐 Website: https://hodec.co.uk